FAQ
About Products & Brand
ROSIQA is an online jewelry brand specializing in premium artificial jewelry, including jewellery sets, necklaces, earrings, bangles, rings, bracelets, pendants, and fashion accessories designed for weddings, festivals, parties, and every day wear.
No. ROSIQA specializes in artificial and Oxidize fashion jewelry. Our products are designed to offer the appearance and elegance of fine jewelry while remaining affordable and accessible.
We make every effort to display products as accurately as possible. However, slight variations in color, size, or appearance may occur due to photography lighting, screen settings, and manufacturing variations.
To maintain product quality:
- Keep away from water and moisture.
- Avoid contact with perfumes and cosmetics.
- Store in a dry, airtight container.
- Handle carefully to prevent scratches and damage.
The lifespan of artificial jewelry depends on usage, storage conditions, and exposure to environmental factors. Proper care can help preserve its appearance for longer.
No. We recommend removing jewelry before bathing, swimming, exercising, or sleeping to maintain its finish and durability.
Ordering & Shopping
Product availability is displayed on the product page. If a product is out of stock, it may not be available for immediate purchase.
No. You may be able to place an order as a guest. However, creating an account allows you to track orders, save addresses, and manage your purchase history.
Simply browse our collection, add products to your cart, proceed to checkout, provide your shipping information, and complete the payment process.
Orders can only be modified or cancelled before they are processed and dispatched. Please contact our support team as soon as possible for assistance.
Once your order is successfully placed, you will receive an order confirmation via email or other available communication channels.
Payments & Security
We may accept:
- UPI Payments
- Debit Cards
- Credit Cards
- Net Banking
- Digital Wallets
- Cash on Delivery (where available)
Available payment methods will be displayed during checkout.
Yes. Payments are processed through secure third-party payment gateways that use industry-standard security measures and encryption technologies.
Please verify your payment details and try again. If the issue persists, contact your bank or payment provider. You may also reach out to our support team for assistance.
If you believe you have been charged more than once for the same order, please contact us with your order and transaction details. We will investigate and assist accordingly.
Shipping & Delivery
Estimated delivery times vary based on location:
- Metro Cities: 2–5 Business Days
- Urban Areas: 3–7 Business Days
- Rural Areas: 4–10 Business Days
Actual delivery times may vary depending on courier services and local conditions.
Free shipping promotions may be available on selected orders or during special campaigns. Details will be displayed on the website when applicable.
Once your order is shipped, tracking details may be provided via email, SMS, or your customer account.
Yes, International shipping availability depends on location and shipping partner coverage. Please check shipping options during checkout.
Returns, Exchanges & Refunds
Please contact us within 48 hours of delivery and provide photographs of the product and packaging so that we can review the issue.
Returns are accepted only under eligible circumstances such as damaged, defective, incorrect, or significantly different products received.
You should notify us within 24 hours of receiving the product.
Eligible products may be exchanged if they are damaged, defective, or incorrect, subject to verification and stock availability.
For hygiene and safety reasons, earrings and certain personal-use jewelry items may not be eligible for return unless received damaged or defective.
Approved refunds are generally processed within 7–14 business days, depending on your payment provider and banking institution.
Privacy & Data Security
We implement reasonable security measures to protect customer information and use trusted service providers for payment processing and website operations.
No. ROSIQA does not sell customer personal information to third parties.
You may receive promotional communications if you subscribe to our mailing list. You can unsubscribe at any time.
Customer Support & Contact
You can reach us through:
Customer Support Email:
rosiqajewellery@gmail.com
Business Email:
info@rosiqa.com
Our support team strives to respond to all inquiries as quickly as possible during regular business operations.
Most inquiries are responded to within 24–48 business hours.
Still Need Help?
If you cannot find the answer to your question, please contact our customer support team.
Customer Support Email:
rosiqajewellery@gmail.com
Business Email:
info@rosiqa.com
We are always happy to assist you and ensure a smooth shopping experience.