At ROSIQA, customer satisfaction is our priority. We take great care in ensuring that every jewelry piece delivered meets our quality standards. However, if you receive a product that is damaged, defective, incorrect, or significantly different from the product ordered, we are here to assist you.

Please read this Return, Refund & Exchange Policy carefully before making a purchase, as it explains your rights, responsibilities, and the procedures for requesting returns, refunds, and exchanges.

1. POLICY OVERVIEW

This Return, Refund & Exchange Policy applies to all purchases made through the ROSIQA website. Due to the nature of artificial jewelry products, returns and exchanges are subject to certain eligibility conditions designed to maintain product quality, hygiene, and fairness for all customers. By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.

2. ELIGIBILITY FOR RETURNS

Customers may request a return only under the following circumstances:

• Product received is damaged during transit.
• Product received is defective or broken.
• Wrong item was delivered.
• Product received is significantly different from the product ordered.
• Essential product components are missing.

To qualify for a return:

• The request must be submitted within 24 hours of delivery.
• The product must remain unused, unworn, and unaltered.
• Original packaging, tags, labels, certificates (if applicable), and accessories must be retained.
• The item must be returned in the same condition in which it was received.

ROSIQA reserves the right to reject return requests that do not meet the eligibility requirements.

3. NON-RETURNABLE ITEMS

For hygiene, quality control, and product safety reasons, the following items are generally not eligible for return:

• Earrings and pierced jewelry products.
• Customized or personalized jewelry.
• Special-order products.
• Clearance or sale items marked as non-returnable.
• Products showing signs of wear, damage, alteration, or misuse.
• Products returned without original packaging.
• Products returned after the specified return window.

Color variations caused by screen settings, photography lighting, or personal expectations shall not be considered manufacturing defects. Minor variations in finish, texture, stone placement, or handcrafted details are normal characteristics of artificial jewelry and are not grounds for return.

4. EXCHANGE POLICY

ROSIQA offers exchanges for eligible products under the following circumstances:

• Damaged product received.
• Defective product received.
• Wrong product delivered.
• Approved quality-related issues.

Exchange requests must be submitted within 24 hours of delivery. Subject to inventory availability, customers may receive a replacement of the same product, or a price equivalent alternative product approved by the customer. If the requested replacement product is unavailable, ROSIQA may offer store credit, refund, or an alternative resolution at its sole discretion. ROSIQA reserves the right to determine the most appropriate exchange solution after reviewing the claim.

5. RETURN REQUEST PROCESS

To initiate a return or exchange request, customers must contact our support team at:

• Customer Support Email: rosiqajewellery@gmail.com
• Business Email: info@rosiqa.com

Please include:

• Order number
• Customer name
• Contact information
• Product details
• Reason for return or exchange
• Clear photographs of the product
• Images of packaging (if damaged during transit)

Additional information may be requested to assist with claim verification. Incomplete submissions may delay processing.

6. QUALITY INSPECTION PROCESS

Once a returned item is received, ROSIQA will conduct a quality inspection to verify product condition, eligibility criteria, nature of the reported issue, and compliance with return requirements. Inspection generally takes 3–7 business days after receipt of the returned item. Approval of a return, refund, or exchange is subject to successful inspection. ROSIQA reserves the right to reject claims where evidence suggests misuse, negligence, unauthorized repairs, or normal wear and tear.

7. REFUND POLICY

Refunds may be approved in the following circumstances:

• Returned item passes inspection.
• Replacement product is unavailable.
• Order is cancelled before shipment.
• Product is deemed undeliverable due to seller-related reasons.
• Verified cases of damaged, defective, or incorrect products.

Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider, banking institution, and payment gateway processing timelines. Typically, refunds are processed within 7–14 business days following approval. ROSIQA shall not be responsible for delays caused by banks, payment gateways, card issuers, or financial institutions.

8. SHIPPING COSTS FOR RETURNS AND EXCHANGES

If the return or exchange is approved due to a damaged product, defective product, or incorrect product delivered, ROSIQA may arrange return shipping or reimburse reasonable return shipping expenses, subject to prior approval.

For returns requested for reasons not attributable to ROSIQA, customers may be responsible for applicable shipping costs. Original shipping charges, handling fees, customs duties, and taxes may not be refundable unless required by applicable law.

9. REFUSAL OF RETURNS

ROSIQA reserves the right to refuse returns, refunds, or exchanges in situations including but not limited to:

• Product has been used or worn.
• Product is returned after the allowed period.
• Product has been altered, repaired, or modified.
• Product is damaged due to misuse or improper care.
• Required supporting evidence is unavailable.
• Returned product does not match the original order.

The decision of ROSIQA regarding return eligibility shall be final and based on inspection findings.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ROSIQA’s liability under this policy shall be limited to the purchase price paid for the affected product. ROSIQA shall not be liable for:

• Indirect losses or consequential damages.
• Emotional distress or loss of business opportunities.
• Delayed event participation.
• Third-party expenses arising from product issues.

Nothing in this policy shall limit any rights available under applicable consumer protection laws.

ROSIQA reserves the right to modify, update, amend, or replace this Return, Refund & Exchange Policy at any time without prior notice. Changes become effective immediately upon publication on the website.