Welcome to ROSIQA. This Shipping & Delivery Policy outlines the terms and conditions governing the processing, shipment, delivery, and receipt of products purchased through our website.

By placing an order with ROSIQA, you acknowledge and agree to the terms set forth in this Shipping & Delivery Policy.

1. OVERVIEW

ROSIQA is committed to providing a secure, reliable, and efficient delivery experience for our customers. We work with trusted courier and logistics partners to ensure that your artificial jewelry products are carefully packaged and delivered in a timely manner.

All orders placed through the ROSIQA website are subject to product availability, payment verification, shipping feasibility, and acceptance of the order by ROSIQA.

2. ORDER PROCESSING

Once an order is successfully placed and payment has been confirmed, our team begins processing the order. Order processing typically includes:

• Order verification
• Payment confirmation
• Product quality inspection
• Packaging preparation
• Dispatch coordination

Orders are generally processed within 1–3 business days, excluding weekends, public holidays, and exceptional circumstances.

During periods of high demand, promotional campaigns, festive seasons, product launches, or unforeseen operational disruptions, processing times may be extended. ROSIQA reserves the right to delay processing if additional information or verification is required to complete the order securely.

3. SHIPPING COVERAGE

ROSIQA currently offers shipping services to locations where delivery is supported by our logistics partners. Shipping availability may vary based on:

• Delivery location
• Courier service coverage
• Local regulations
• Geographic accessibility
• Operational limitations

Certain remote or restricted locations may require additional delivery time or may not be serviceable. If a delivery location is deemed non-serviceable after order placement, ROSIQA reserves the right to cancel the order and issue an appropriate refund.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be clearly displayed during checkout before payment is completed. Shipping fees may vary depending on:

• Delivery destination
• Order value
• Product quantity
• Weight and dimensions
• Promotional offers
• Special delivery requirements

ROSIQA may periodically offer free shipping promotions at its sole discretion. Such offers may be modified, suspended, or withdrawn without prior notice. Any customs duties, import taxes, local levies, or governmental charges applicable outside the seller’s jurisdiction shall be the responsibility of the customer unless otherwise stated.

5. ESTIMATED DELIVERY TIMELINES

Estimated delivery times are provided for customer convenience and are calculated from the date of dispatch, not from the date the order is placed. Typical delivery estimates are:

• Metro Cities: 2–5 Business Days
• Urban Areas: 3–7 Business Days
• Semi-Urban and Rural Areas: 4–10 Business Days
• International Orders: 7–21 Business Days

These timelines are estimates only and should not be considered guaranteed delivery commitments. Actual delivery times may vary due to factors beyond ROSIQA’s control.

6. ORDER TRACKING

Once an order has been dispatched, customers may receive shipment confirmation via email, SMS, or other communication channels. Where available, tracking information will be provided to allow customers to monitor shipment progress.

Tracking updates are generated by third-party logistics providers and may not always reflect real-time delivery status. ROSIQA is not responsible for inaccuracies, delays, or technical issues associated with third-party tracking systems.

7. PACKAGING STANDARDS

At ROSIQA, we take special care in packaging artificial jewelry products to protect them during transit. Each order is carefully inspected and securely packaged to minimize the risk of physical damage, scratches, tarnishing, or product displacement during shipping.

Packaging materials may vary depending on product type, order size, and shipping requirements. ROSIQA reserves the right to modify packaging methods without prior notice while maintaining product protection standards.

8. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate and complete:

• Full name
• Shipping address
• Contact number
• Email address
• Delivery instructions (if applicable)

ROSIQA shall not be responsible for failed deliveries, delays, additional charges, or losses resulting from incorrect, incomplete, or outdated information provided by the customer. Customers are advised to review all shipping details carefully before completing their purchase.

9. DELIVERY ATTEMPTS

Delivery partners may make multiple delivery attempts based on their operational policies. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the package is repeatedly refused, or delivery instructions are insufficient, the shipment may be returned to ROSIQA.

Additional shipping charges may apply for reshipment requests. ROSIQA reserves the right to deduct applicable shipping and handling costs from any eligible refund.

10. DAMAGED, LOST, OR TAMPERED PACKAGES

Customers should inspect the package at the time of delivery. If the package appears damaged, opened, tampered with, crushed, or incomplete, customers should document the condition and contact ROSIQA immediately.

Any concerns regarding damaged or missing items should be reported within 48 hours of delivery by emailing rosiqajewellery@gmail.com. Failure to report shipping-related issues within the specified timeframe may affect eligibility for investigation or resolution. ROSIQA reserves the right to request supporting evidence, including photographs, videos, and delivery documentation.

11. INTERNATIONAL SHIPPING (IF APPLICABLE)

For international shipments:

• Delivery times may vary significantly by destination country.
• Customs clearance procedures may cause delays.
• Import duties, taxes, VAT, and local charges may apply.
• Customers are responsible for complying with local import regulations.

ROSIQA shall not be responsible for delays, seizures, restrictions, or additional fees imposed by customs authorities or governmental agencies.

12. POLICY MODIFICATIONS

ROSIQA reserves the right to update, modify, amend, or replace this Shipping & Delivery Policy at any time without prior notice. Any changes become effective immediately upon publication on the website. Customers are encouraged to review this policy periodically to remain informed of current shipping procedures and obligations.